Fault Finding

Common Modules

Issue	Checks	Solution(s)	Help Topics
Application Not Starting	License Fault - most common
	Installation Fault
	User Permissions
	Database Faults
	Windows Permissions

CM4D Classic

CM4D Interactive

CM4D Scheduler

DataSmith

DataSmith Batch

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Issue	Checks	Solution(s)	Help Topics
Document Won't Open	Document Version is higher
	Document locked by other user
	User Permissions incorrect
	Managed Document not found
	Windows permissions deny access / read.
Data Not available in query	Query failed - database settings
	Routine name not correct / edited
	Routine filter set
	Feature filter set
	samples not available in specified time.
	Sample Filter set
	Sample sorting on non valid item.
Data Not in Charts	Is Data in Query.
	Does dataset / DataStack resolve
	dataset DataSource settings
	Dataset sift rule conditions
	Feature SMI type.
	Has SMI changed to NON
	missing significance
	Missing Tolerance
	annotation DataSource connection
	Annotation DataSource feature correct, direction wrong
	Was feature deleted from routine
	Are multi sift rules in use
	what baseline settings are in use?
	Is there a nominal available for this parameter
	Has SMI got POS and NOR
Model Not showing	Is View zoomed elsewhere?
	Is view connected.
	Is model defined
	windows permissions to access model
	Is Drive of model available (UNC Best)
	Is model wrong scale (1000 or 25.4)
	Has an offset been added.
	Are view layers on
	Transparency. Wrong type shows nothing.
	JT license or JT Dll versions.
	Has a cut plane been defined
	Are snapshots on
Leader Lines Not Showing	Are they on. Annot leader type.
	is there missing XYor Z
	Are leaders going to another view
	Are leaders defined as outside view.
	RH / LH Y value incorrect.
	Is XYZ and X3Y3Z3 defined and different
	Leader color set to white
	Annotation border turned off
	Is model in wrong position
	Are there many views overlaid
Wrong Data Showing	Has a row been added / deleted
	has dataset been sorted or filtered
	Has feature SMI type been changed
	Has IJK been reversed and data direction changed
	Has sift rule changed dev / act
	Has annotation scale been changed or is it inappropriate
	Has a baseline been created
Auto-Report Not Working	auto-report set up correct annot
	Does dataset resolve
	Is there a view
	If no view is annot leader line turned off
	auto-report only works on page 1 of sheet set
	Is there enough space for the annot.
	Are margins and gaps too big
	Is header too large
	Are multi sift rules set correctly
	Is there a report tweak set up
	Has SheetSet ben Converted to Report Tweak.
	Is there a chain on the page
Document Won't save	do you have CM4D Privilege
	Windows directory permissions
	Disk space.
	network speed - sometimes it's just slow.
	is document managed
Printing Issues	Access to valid printer driver
	Print one page or all from the array
	Permission to print PDF to destination drive
Chart moved or different	Is view rerun auto-report on
	Has a row been added or deleted
	Has report tweak add or clean been run
	Is auto chart update on open on

Issue	Checks	Solution(s)	Help Topics
Document Won't Open	Is interactive document defined in INI file
	Is directory available
	Has doc been moved or renamed
	Has drive been re-allocated (UNC best)
	has user got interactive privilege
	is there a license available? (wait time for release?)
	document Version
Data Not available	Was data loaded check filters
	Check time / date search parameters
	Check permission to access database
	Check which sift rules are in use
	are tolerances available
	check significance
	view zoomed way off on single sheet report
	Is there a nominal Value
	CM4D Data not in Charts Issues
	Was a sticky report defined called
Features in Wrong Order	are correct sift rules in use
	Is a filter added
	Order by number not valid for text
	Sticky report used and rows deleted
Model Not Showing	Is view zoomed incorrectly
	CM4D Classic Model issues
	Zoomed in too close
	After define model has user refreshed data
Leader Lines Crossing or Not showing	Do View and annotation use same dataset.
	BUG.. Going direct to array only page 1 will uncross.
	Has user viewed page individually before.
	CM4D Classic Leader issues
	Check Auto Report settings in Classic
Printing and Data Export	Valid Print driver loaded.
	directory permissions to print PDF
	User permissions
	Has user selected correct sift before print / export
	Is user viewing array when printing
	PDF writer settings for model resolution.. Check eDoc dpi

Issue	Checks	Solution(s)	Help Topics
Set-Up Problems	User ID not same on service as CM4D database
	User ID not same on all services
	User logs in as different user to service user.
	Settings file not accessible
	Settings file corrupt.
	Wrong User listed in settings file
	Licensing issues
	User privilege in CM4D
Report Not Printing	Set-up wrong
	monitor flags not set on
	Report destination drive not accessible
	Report not managed
	Sheets in report not set to scheduled print
	Managed report is moved

Issue	Checks	Solution(s)	Help Topics
Translator not Loading	Is translator 4jr or 4dataSmith
	If older 4jr is version newer
	Has other user got a file lock
	Has 4JX or 4Datasmith been manually edited
	Windows user access / permissions
	User CM4D permissions
	Is there a non-US character set in file path or name
Data File Loading Issues	Has user got Windows permission
	Is there a file lock
	Has a pre-process script been called
	Is there an EOF marker embedded in the file.
	some Chinese Characters cause premature EOF
	Non-US character in file path or name
Data Not Loading Manual	Key or Restricted filter not correct
	routine Not created and new not allowed.
	Routine deleted and not cleaned in Data utility
	Duplicate routine key or code
	Date and time format for sample
	Validation rule breached
	Routine Name Has Slight change e.g. extra space

Issue	Checks	Solution(s)	Help Topics
Data Not Loading Batch	Data smith Batch incorrectly set up
	User Id in Batch service is wrong
	Routine name is different
	Date time Format changed EU vs US
	File header is different if header added
	File Name gains date time and changes
	Key or Restricted filter wrong
	Windows permissions
	Service stopped
	License broken or license service stopped