Area

Issue

Checks

Solution(s)

CM4D Configuration - Settings

Test Connection for Batch Proxy fails with correct information.

Check that the DSBatch service is running.

If not running, start the batch service.

Security Manager - Login

On login screen, see the message 'Authority_site_error' when attempting to load Configuration error.

Check that the Security Manager service is running.

If not started, start the service.

Upload Portal - My Projects

Upload Portal page loads, but no projects appear.

Check the connection URL for the cm4d plugin.

The port number must point to the CM4D API, not the upload portal.

Upload Portal

Upload Portal page stuck on loading screen.

Check the CM4D API service.

If not running, start the CM4D API service.

CM4D Configuration

CM4D DataSmith and CM4D Settings pages error.

Check the CM4D API service.

If not running, start the CM4D API service.