If you are using Travel Service it will need to be modified to log into your system using domain user accounts as follows:
Open the Services configuration program in Windows. This will vary depending on the platform you are using.
Double-click on ATS Inspect WCF Travel Service.
The properties popup opens as shown below.
Click the Log On tab.
Select This account.
Either click Browse or enter an account name.
Enter a Password and click Confirm.
Click OK.
Travel Service must be registered in Cockpit before being started.
It is recommended that the user account is a domain service account with a non-expiring password. It should also have access to the printers used to print the Travel tickets.