Troubleshooting by Topic
CM4D Application Troubleshooting
- CM4D - Export Data Format Issues
- CM4D - Session ending unable to connect
- DataSmith - Argument Null Exception
- DataSmith - Destination queue could not be found
- DataSmith - Key Not Found
- DataSmith - Message Queue service is not available
- DataUtility - Destination queue could not found
- DataUtility - Failed to send message
- DataUtility - Key Not Found
- DbConnect - Failed to open CM4D.4ds
- DbConnect - Failed to open datasource
- DbConnect - Internal exception
- DbConnect - Wrong Schema version
- SiteManager - Database error Syntax error or access violation
- SiteManager - Failed to open datasource
- SiteManager - Import Export Users does nothing
- SiteManager -Wrong schema version
- CM4D DataSmith and CM4D Configuration Page Errors
- No Security Manager detected during CM4D Configuration plugin installation
- Test Connection for Batch Proxy fails with correct information
- After entering the correct CM4D API location, still results in an error: 'Please enter a valid location for CM4D API'
- During installation, connection to ATS Security endpoint fails
- On login screen, see the message 'Authority_site_error' when attempting to load Configuration error
- Upload Portal page stuck on loading screen
- Upload Portal page loads, but no projects appear
- Any CM4D Service - Service started and then stopped
- CM4D Results Services
- CM4D Scheduler or Results Services - Service started and then stopped
- CM4D Scheduler Services
- DataSmith Batch Service
- DataSmith Batch Service - Stuck on Stopping Service status
- Start Services - Service did not start due to logon failure
General CM4D System Troubleshooting
- Installer - Digital Certificates
- Log File - Database record set failed {call SchemaVersion(?)}
- Log File - Unknown License Feature
- Run any application - Access denied in registry
- Run any application - Licensing error: License Server Unavailable
- Run any application - Licensing error: Unlicensed application name
Results Database Troubleshooting
- Create Update Results Db - SQLException: CREATE DATABASE permission denied
- Results Loader - No data is loaded into the Results Db
- Results Loader - Processes and Results are not created in the Results Db
- Run Results Database Utility - SQLException: Login failed for user
- SQL Server DB - Database size errors or performance issues.
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