Troubleshooting by Topic

CM4D Application Troubleshooting

• CM4D - Export Data Format Issues
• CM4D - Session ending unable to connect
• DataSmith - Argument Null Exception
• DataSmith - Destination queue could not be found
• DataSmith - Key Not Found
• DataSmith - Message Queue service is not available
• DataUtility - Destination queue could not found
• DataUtility - Failed to send message
• DataUtility - Key Not Found
• DbConnect - Failed to open CM4D.4ds
• DbConnect - Failed to open datasource
• DbConnect - Internal exception
• DbConnect - Wrong Schema version
• SiteManager - Database error Syntax error or access violation
• SiteManager - Failed to open datasource
• SiteManager - Import Export Users does nothing
• SiteManager -Wrong schema version

CM4D Config Troubleshooting

• CM4D DataSmith and CM4D Configuration Page Errors
• No Security Manager detected during CM4D Configuration plugin installation
• Test Connection for Batch Proxy fails with correct information
• After entering the correct CM4D API location, still results in an error: 'Please enter a valid location for CM4D API'
• During installation, connection to ATS Security endpoint fails
• On login screen, see the message 'Authority_site_error' when attempting to load Configuration error
• Upload Portal page stuck on loading screen
• Upload Portal page loads, but no projects appear

CM4D Services Troubleshooting

• Any CM4D Service - Service started and then stopped
• CM4D Results Services
• CM4D Scheduler or Results Services - Service started and then stopped
• CM4D Scheduler Services
• DataSmith Batch Service
• DataSmith Batch Service - Stuck on Stopping Service status
• Start Services - Service did not start due to logon failure

General CM4D System Troubleshooting

• Installer - Digital Certificates
• Log File - Database record set failed {call SchemaVersion(?)}
• Log File - Unknown License Feature
• Run any application - Access denied in registry
• Run any application - Licensing error: License Server Unavailable
• Run any application - Licensing error: Unlicensed application name

Results Database Troubleshooting

• Create Update Results Db - SQLException: CREATE DATABASE permission denied
• Results Loader - No data is loaded into the Results Db
• Results Loader - Processes and Results are not created in the Results Db
• Run Results Database Utility - SQLException: Login failed for user
• SQL Server DB - Database size errors or performance issues.

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