The CM4D product uses several Windows services. Depending on the way you are using CM4D and what is installed, some of these services may not be available or active. If you did not configure the Service user and/or Database connection information during the installation, complete the Site and Datasource configuration before attempting to start the services.
| Service Name | Description | Dependencies/Requirements | References |
| DataSmith Batch | Monitors folders and handles data files relating to DataSmith Batch processing. Connects DataSmith Batch to the CM4D database, assigns jobs to users, creates Batch folders and monitors the Batch folders for any activity. The instances of DataSmith that are run via automation to process jobs will inherit permissions from the user running the DataSmith Batch Service. | Dependencies: SQL Server Service Requirements:
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DataSmith Batch Service |
| Scheduler Launcher | Initializes and manages the CM4D processes used to generate reports for Scheduler jobs. It is used by the Scheduler Service and CM4D Web to run (or "launch") the instances of CM4D that will be used to open documents and print reports. | Dependencies: Scheduler Service Requirements:
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| Scheduler Service | Handles the processing of CM4D Scheduler jobs to generate reports. It connects CM4D Scheduler to the database and assigns jobs to users throughout the system. | Requirements:
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CM4D Scheduler Service |
| Service Name | Description | Dependencies/Requirements | References |
| Results Loader | Updates the Results database with minimum database locks. This service requires a connection to the CM4D Results database and the Transport/Persistence database(s). | Requirements: Connection to the CM4D Results database and Transport/Persistence database(s) | Results Services |
| Results Sender | Processes the data events from CM4D, extracts the data from the databases and sends the data to Results Loader. In the case of a modified CAD image, a message is sent to the StreamCacheSmith service. This service requires a connection to the CM4D Site database and the Transport/Persistence database(s). | Requirements: Connection to the CM4D Site database and Transport/Persistence database(s) | Results Transport |
| StreamCacheSmith | Converts 3D CAD images into the HOOPS streaming format used over the web by CM4D Peruse. The stream cache images are stored in the CM4D Site database and streamed to clients as-needed for rendering on the client-side HOOPS Viewer. This service requires a connection to the CM4D Results database and the Transport/Persistence database(s) and must be installed on the same machine as the HOOPS Communicator Server. Images transferred to the Results database cannot contain User Variables in the Image Path. | Dependencies: Results Loader Service Requirements:
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Results Services |
| Service Name | Description | Dependencies/Requirements | References |
| Upload Portal | Works in conjunction with the CM4D API, DataSmith Translator and DataSmith Batch Proxy Agent services to run the Upload Portal web application. | Dependencies: CM4D API Service Requirements:
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Install CM4D Upload Portal |
| DataSmith Batch Proxy | Connects the DataSmith Batch service to CM4D applications such as CM4D Upload Portal via the CM4D API service. Each instance of the DataSmith Batch service must have DataSmith Batch Proxy Agent service installed on the same machine. | Dependencies: DataSmith Batch Service Requirements:
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Install DataSmith Batch Proxy Agent |
| DataSmith Batch Translator | Opens the DataSmith translator assigned to a DataSmith Batch job that validates and previews the data file before it is uploaded for processing. | Dependencies: Requirements:
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| Service Name | Description | Dependencies/Requirements | References |
| EventSmith Mailer | Processes the email notifications via the SMTP mail server for CM4D Scheduler Event jobs. | Dependencies: EventSmith Processor Requirements:
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EventSmith Services |
| EventSmith Processor | Processes the events generated by CM4D Scheduler. | Requirements:
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EventSmith Services |
Before the CM4D services can be started, make sure the following requirements are met:
Open Control Panel > Administrative Tools > Services.
For CM4D Server installations, start the following:
If you are starting the Scheduler or Batch services for the first time, the services will request an Enterprise license from the ATS Licensing Server. You must open ATS Licensing Server Manager in ATS Security and Configuration Manager and approve the license request. Once it is approved, you can retry the Service start.
If you have the CM4D Results services installed, start those services as well:
If you have the EventSmith services installed, start those services as well:
If you have the Upload Portal services installed, start those services as well:
The CM4D Services for desktop applications (or those requiring specific authentication) must be run as a user with some specific privileges. These include, but are not limited to, DataSmith Batch, EventSmith and Scheduler services.
You may choose to run these services with a Domain account user or a local Windows user created for the sole purpose of running the CM4D services. It is recommended that the same user is set for all CM4D Services for access consistency, but you may choose to run services with different users.
The following are the general requirements for the user running any of the CM4D Services that require a specified user account:
If an individual service has special user requirements, those will be listed with the individual service descriptions in the previous section.
The Results services and web-based CM4D application (CM4D API, Peruse, Upload Portal) services may be run as local system, but each service requirements' should be checked to confirm sufficient privileges.
If your Domain users are required to change their passwords periodically, you will also need to update the CM4D services Log On passwords manually. The Windows service logon passwords do not get updated automatically through the Windows change password operation.
Related Tasks:
Start the CM4D Services
Related Concepts:
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